Hold Lockers

What are Hold Lockers?

Hold Lockers are a self-service locker system that allows patrons to check out items they have placed on hold in a convenient, contact free method, with 24/7 access.

Where are the Hold Lockers Located and when can I use them?

Hold Lockers are located at the Canyon Country, Old Town Newhall, and Valencia Libraries just outside their main entrances. Hold Lockers are available 24/7.

Who can use this service?

All patrons are able to use the Hold Lockers. To ensure that your request is placed within the lockers, make sure to select the “Hold Locker Kiosk” as your pickup location when you place your hold request online.

How long are my items held for? Will I lose my hold items if I don’t pick them up in time?

To ensure that all patrons have equal access to the Hold Lockers, all requests will be held for 5 days. Yes, if the items are not picked up within 5 days of the system hold notification, the hold will expire and the item will be held for the next patron in the queue.

I only want some of the items in the locker. Can I pick which items to check out?

No. All items held in your locker will be checked out to you. If you no longer need an item, simply drop it in one of our book drops to return it.

I cannot reach very high or low places. How can I access my items?

We are more than happy to help. Please call us at 661-259-0750 or email us at libraryinfo@santa-clarita.com when you place your hold requests to alert staff to your needs and we will make the necessary accommodations.

I am unable to check out my held items at the Hold Locker? How do I get help?

There may be a variety of reasons why you cannot checkout your items, which may include: overdue fines, an expired account, too many items checked out, or other system blocks. If you need assistance with your account, please email us at libraryinfo@santa-clarita.com, or call us at 661-259-0750.