To check out materials, each library customer must have a valid library card. There is no charge for the initial library card for any resident of California. There is a fee for replacing a lost, stolen, or damaged card. Library cards are non-transferable. Fees are established within the City of Santa Clarita Fee Schedule.
LOAN PERIODS AND NUMBER OF RENEWALS ALLOWED
Reference Materials: Reference materials do not circulate
Adult and Juvenile Books: 21 days; 3 renewals
Sound Recordings: 21 days; 3 renewals
DVDs: 7 days; 3 renewals
Magazines: 7 days; 3 renewal
If an item is not available or is located at another library, a customer can place a hold on it. When available, it will be delivered to the Santa Clarita Public Library location of the customer’s choice. There is no charge for placing a hold on an item available via the Santa Clarita Public Library catalog. Some items may not be holdable. All items must be checked out on the card that placed the request.
If an item is not available to borrow from the Santa Clarita Public Library’s collection the item can be requested via Interlibrary Loan from another library system. A nominal fee, as established in the City of Santa Clarita Fee Schedule, will be charged for Interlibrary Loans.
Fines for overdue items checked out with an adult card or a juvenile card is established in the City of Santa Clarita Fee Schedule. Fines paid with NSF checks will be assigned a $55 fee by the City Cashier’s Office.
RECOVERING OVERDUE MATERIALS
The Santa Clarita Public Library will attempt to send an overdue notice to the customer 14 days after the item is due. At 28 days after the item is due, a bill is sent to the customer requesting that the item be returned and fines paid or the cost of the item. Six weeks after an item is due, the Santa Clarita Public Library will send the customer’s account to a collection agency.
A lost item is library material that is not returned to the Library. Items not returned within sixty days of the due date are considered lost. Items reported lost, misplaced, or missing by a customer are also considered lost. It is the responsibility of customers to return materials, or be subject to a replacement fee for the item. Any accrued overdue fines for a lost item will be cancelled when payment or replacement is completed. If a customer locates an item within 30 days of payment, the item returned with a receipt, can receive a refund.
A damaged item is an item that is not returned in the condition in which it was borrowed. Damage includes, but is not limited to: wet, stained, scratched, chipped, sticky, sandy, chewed, missing pages, written in, or missing pieces. It is the responsibility of the customer to return items in the same condition as when the item was borrowed or be subject to a replacement fee for the item.
CLAIMS RETURNED MATERIALS
A claims returned item is a library material that was borrowed then the customer claims was returned to the library. If a library customer is notified that they have not returned an item and the customer claims they have returned it, library staff may set the item to Claims Returned. The library staff will then check the shelf for the item. This item will remain on the customer’s account with a Claims Returned status for 90 days. A customer is only allowed to have five items with a Claims Returned/Claims Never Had status. Additional items will be marked as Lost and patrons will be billed for the replacement.
CLAIMS NEVER HAD MATERIALS
A claims never had item is a library material that appears on a customer’s library account, but that they claim was never borrowed. If a library customer is notified that they have not returned an item and they claim they never borrowed the item, library staff may set the item to Claims Returned. The item will remain on the customer’s account with a Claims Returned status until the item is found. A customer is only allowed to have five items with a Claims Returned/Claims Never Had status. Additional items will be marked as Lost and patrons will be billed for the replacement. This policy will also apply for items checked out but customer reports the case was empty.