Curbside Service FAQ

/Curbside Service FAQ
Curbside Service FAQ2021-03-01T09:56:20-08:00

HOLDS PICK UP

 

What is Curbside Service?

Curbside Service allows patrons to pick up physical library materials that have been placed on hold. Each SCPL location has designated parking spots clearly marked by signage for service during the library’s closure.

When can I pick up items using Curbside Service?

Curbside Service is available Monday through Friday from 10 a.m. to 5 p.m., and Saturday from 1 p.m. to 4 p.m. at all three SCPL locations: Canyon Country Jo Anne Darcy Library, Old Town Newhall Library and Valencia Library.

Who can use this service?

All SCPL cardholders can utilize the service. You must provide your library card number or driver’s license number to receive the items on hold that are ready to be picked up.

How do I use the Curbside Service?

Using our Curbside Service is easy.  Simply follow these steps:

  • Place items on hold using the Library website catalog http://www.santaclaritalibrary.com/.
  • Once you are notified by the Library that your item is available, go to the Library’s designated Curbside Pickup Location. These spots will be clearly marked by signage at each location.
  • Call 661-259-0750, and be prepared to give your library card or driver’s license number.
  • Library staff will prepare your items for pickup and deliver them to the table.
  • Please stay in your vehicle until library staff has retreated past the red safety line, as social distancing procedures are strictly followed.

Will I lose my HOLD items if I do not pick up during the library closure?

Yes, if the items are not picked up within 10 days of the system hold notification, the hold will expire and the item will be held for the next patron in the queue.

 Can I place new holds and pick them up?

Absolutely!  Patrons can place holds online at http://www.santaclaritalibrary.com/.  However, we cannot guarantee the items would be immediately available for pick-up.

What if I don’t have a cell phone?

If you do not have a cell phone to call us from the parking lot, please call the location curbside number and schedule an appointment for pick-up with our staff. Our staff will place the materials on the pick-up table at the scheduled time.

How do I return library materials during the closure?

The Library’s book drops are now open and available for you to deposit your returns.  Staff are clearing the drops daily, and immediately placing all the returned materials in a 7 day quarantine before further handling as recommended by the Institute of Library and Museum Services and the CDC.  Please give us several days to remove the items from your library account.  Rest assured you will not be charged for those days of materials quarantine.

No returns will be accepted in-person by library staff.

 

SERVICE QUESTIONS

 I don’t have a Santa Clarita Public Library card.  How do I get one?

We would be happy to create a library card for you!  Please send us an email at libraryinfo@santa-clarita.com.

 I don’t currently have any holds to pick up, but I really need something to read.

Please visit our Digital Library at http://www.santaclaritalibrary.com/elibrary/ to explore a range of audiobooks and eBooks, as well as magazines, newspapers, and much more.   You are also welcome to browse our catalog to place holds, and to view our blog posts and book recommendations.

I have a question about my account.  Is there anyone that can help me?

Yes. If you have any questions about your account or how to access digital resources please email us at libraryinfo@santa-clarita.com, or call us at 661-259-0750.

I have a reference question.  Is there anyone who can help?

We would be happy to assist you.  Please email us at libraryinfo@santa-clarita.com, or call us at 661-259-0750.

Are you going to sanitize my holds before I pick them up?

Current library materials have been isolated for many weeks. All library materials returned by library patrons are placed in a 3 day quarantine as recommended by the Institute of Library and Museum Services and the CDC. All materials are being handled by staff following safe handling procedures and wearing appropriate PPE.

 

DONATIONS

 Can I donate my books to the Library now?

Please do not bring any materials to any of our Library locations. The Library is not able to accept any book donations at this time.